This Product Policy sets out the terms that apply to the products Tauqeer Mustafa Inc. builds and delivers — custom software, web platforms, internal tools, integrations, and any licensed components we supply with them. It covers who owns what, how third-party components are licensed, what our warranty covers, and how we handle updates and deprecation.
1. Products Covered
This policy applies to custom-built software and platforms delivered under a statement of work, along with the configuration, infrastructure definitions, and documentation supplied with them.
It also applies to any reusable component, template, or internal library we licence to you as part of a delivery.
2. Ownership and Intellectual Property
Intellectual property in the custom work produced for you transfers to you on receipt of full payment for that work. Until an engagement is paid in full, we retain ownership of the delivered work and grant only a temporary licence to evaluate it.
We retain ownership of our pre-existing tools, internal libraries, boilerplate, and general know-how used in delivery. Where these are embedded in your product, you receive a perpetual, non-exclusive, royalty-free licence to use, modify, and host them as part of that product. You may not extract them and resell or redistribute them as a standalone product.
You retain full ownership of your own content, data, trademarks, and brand assets at all times. Nothing in a delivery transfers any right in your data to us.
3. Third-Party and Open-Source Components
Our products are built on open-source frameworks and libraries. These remain under their own licences, and your use of the product is subject to those licences. We select components with permissive licences suitable for commercial use, and we can supply a dependency and licence inventory on request.
Commercial third-party licences, paid APIs, and SaaS subscriptions required by a product are registered in your name and remain your property and your ongoing cost. We do not resell third-party licences.
4. Warranty
We warrant that delivered work will materially conform to the agreed specification for 30 days after acceptance. Defects reported within that period are corrected at no cost.
The warranty does not cover new features or changes to the agreed scope, faults caused by modifications made by you or a third party, breakage caused by a third-party service or API changing or shutting down, issues arising from infrastructure or accounts we do not manage, or use of the product outside its documented purpose.
Except as stated here and as required by applicable law, products are provided without further warranty. We do not warrant that any product will be entirely free of defects or that it will produce any particular commercial result.
5. Support and Maintenance After Warranty
After the warranty period, ongoing support, monitoring, and maintenance are provided under a retainer or support plan, with response times governed by our Service Level Agreement.
Without an active support plan, work on a delivered product is quoted and scheduled as new work, subject to available capacity.
6. Updates, Versions, and Dependencies
Software dependencies age. Frameworks release breaking versions, and libraries are deprecated. Keeping a product current is ongoing work, not a one-time delivery, and is covered by a support plan rather than by the original project fee.
For products under an active support plan, we monitor security advisories affecting the stack and apply security patches as part of the plan. Major version upgrades that require significant rework are quoted separately.
Where a client declines recommended security updates, we document the recommendation and are not responsible for issues arising from the un-patched components.
7. Acceptable Use
Products we deliver may not be used for unlawful purposes, to send unsolicited bulk messaging, to infringe another party's intellectual property, or to process data in breach of applicable data protection law.
You may not remove, disable, or circumvent security controls, authentication, licensing checks, or audit logging built into a delivered product and then hold us responsible for the consequences.
Where a product includes a messaging, payment, or other regulated integration, you remain responsible for complying with that provider's own platform policies.
8. Hosting, Domains, and Accounts
Wherever possible, production hosting, domains, and third-party service accounts are registered in your name, with us granted access as a collaborator. This means you never lose control of your own product if our engagement ends.
Where we host or hold an account on your behalf, ownership transfers to you on request, and the credentials and configuration required to run the product independently are handed over at the end of the engagement.
9. Data, Backups, and Continuity
Responsibility for production data, backup schedules, and retention periods rests with whichever party operates the environment, as documented in the statement of work. Where we process personal data on your behalf, our Data Processing Agreement applies.
On termination, we return or delete client data as set out in the Data Processing Agreement, and provide a written handover of the product's architecture, environment variables, and operational runbook.
10. Changes to Products and This Policy
We may update this policy to reflect changes in our delivery practices or legal obligations. The date shown above records the most recent revision, and material changes affecting an active engagement are communicated to the client directly.
Where we decide to discontinue a reusable component or template we licence to clients, we give at least 90 days written notice to clients using it and continue to support it under any active support plan through that period.
Questions about this document? Contact our legal team at legal@tauqeermustafa.tech.